Morrisons customers are expressing anger over a recent change that now requires them to pay a fee when using ATMs at the store.
Residents of Stakeford have voiced their frustration on social media platforms, particularly on the Facebook page of their local Morrisons Daily convenience store.
The decision to implement the charge for cash withdrawals at the store’s ATM is made by an external provider and is currently part of a trial being tested in several Morrisons Daily outlets.
A concerned customer anonymously shared, “The cash machine at Morrisons Daily now imposes a fee for withdrawing YOUR cash.”
Some customers have vowed to take action by contacting their Member of Parliament (MP) in response to this new charge.
According to the Payment Choice Alliance, nearly 19,000 free-to-use ATMs have disappeared from UK high streets since January 2018.
Data reveals that the average UK adult withdrew £1,352 from ATMs in 2025, marking a 5% decrease compared to the previous year’s £1,424.
Despite facing financial challenges, Morrisons disclosed annual losses of £381 million for the year ending October 26, primarily due to a significant interest bill on its debt.
However, the supermarket chain managed to reduce its losses from £414 million in the previous fiscal year. The company, under the ownership of US private equity firm Clayton, Dubilier & Rice, reported a 10% decrease in debts over the year but closed the 2024-25 period with a £3.1 billion debt load.
Morrisons emphasized that its underlying earnings, excluding expenses such as debt interest, remained steady at £835 million. The company attributed its financial struggles to escalating costs and a cyber incident that disrupted IT systems just before the Christmas season in 2024, affecting product availability.
During the Christmas period, Morrisons experienced a 3.4% increase in like-for-like sales over six weeks ending January 4. The surge was supported by strong consumer demand for the supermarket’s premium own-brand products, with a notable 17.4% sales growth.
Rami Baitieh, Morrisons’ chief executive, commended the company’s performance in a competitive market, highlighting the positive growth in non-food sales, a 10% rise, and a 4.7% increase in clothing sales during the festive season. Baitieh stated, “In a year marked by consumer financial constraints, we sustained growth in like-for-like sales for the 12th consecutive quarter, maintained EBITDA, and secured our market share.”