EE customers are facing a renewed threat as a convincing text message scam has reappeared recently. The fraudulent message prompts recipients to claim their supposed “EE reward points” before they expire, luring them to a fake EE website through a provided link. However, the scheme is designed to deceive individuals into divulging personal information and money, with no genuine rewards involved. Reports indicate a surge in such incidents this month, raising concerns among users.
To caution others, numerous EE subscribers have shared their experiences on online forums. One user disclosed falling for the scam, stating, “I received a text regarding my rewards this morning. The link resembled an authentic EE site. Please exercise caution.” Another user admitted to clicking a link in a text message about EE points rewards out of naivety before realizing it was a scam and exiting the site promptly.
According to cybersecurity company Phonely, there has been an uptick in reports on its scam-tracking platform, “Who Called Me,” revealing that these messages are being sent from random numbers posing as EE. Phonely advises mobile users to be wary of unsolicited messages concerning rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, emphasized the deceptive nature of these texts, cautioning that scammers adeptly mimic legitimate notifications. Thompson advised against clicking on links in unexpected messages and recommended contacting mobile providers directly through official channels if unsure of a message’s authenticity.
EE has clarified that it does not operate a points or rewards program and shared an example of the fraudulent message to aid customers in identifying such scams. The company reiterated the importance of disregarding messages of this nature and refraining from clicking on any links.
The scam text typically states, “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!” EE emphasized that this message is not legitimate and advised against interacting with unknown links, responding, or sharing personal information.
Therefore, EE customers are advised to exercise caution when receiving messages regarding reward points and to avoid clicking on links or providing personal details to protect themselves from potential scams.