Virgin Media, a leading UK internet service provider, is offering a complimentary upgrade called Smart Support to all its customers. This new service provides round-the-clock assistance to ensure smooth internet connectivity throughout the year. Smart Support automatically monitors broadband performance and promptly addresses speed or connectivity issues, offering instant solutions to keep users online and prevent disruptions during activities like streaming or remote work.
One of the key features of Smart Support is the capability to conduct remote repairs and updates overnight, minimizing disruptions for customers. Additionally, the service can assess if customers would benefit from a WiFi Pod or Hub upgrade for enhanced whole-home coverage. If necessary, customers can also schedule a technician visit at no extra charge.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of reliable connectivity and the need for quick issue resolution. He highlighted that Smart Support, combined with the provider’s high-speed internet and reliable service, ensures customers remain connected when it matters most. Virgin Media has confirmed that Smart Support is being rolled out to all customers at no additional cost, offering peace of mind and enhanced support for their internet services.